Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to sales@almas.pk.
Order Issues
We want to sort out any issues with faulty items straightaway. If you discover a fault, please contact our customer care team on 03111 25627
Please keep handy:
1/ The order number
2/ The faulty item’s name and number
3/ A description of the fault
No. Our e-store orders are entirely separate from our physical stores. You will not be able to exchange any item or get any information about your online order from any of our branches. Instead, please call 03111 225627.
No. You can only exchange items at the almas branch where you originally purchased them.
Call our customer care team on 03111 25627. Please keep handy:
1/ Your order number
2/ The exchange item’s name and number
OurS rider will come and pick up the exchange item from you.
We will send your items in separate parcels, so please be patient if all your items are not delivered together. If the delay between delivery is longer than one business day, please contact our customer care team on 03111 25627. Please keep handy:
1/ The order number
2/ The missing item’s name and number
Please contact our customer care team right away on 03111 25627. We want to sort out any issues with incorrect items immediately.
Please see our exchange policy, if you want to get a different size ordered.
Once you have confirmed your order after we have been in touch with you, you cannot cancel your order.
We’re quick at packing your order which means we can’t make any changes once you’ve confirmed it with a member of our team. This includes changing the delivery address.
No. We are not accepting any returns, but you can exchange items you’ve bought. Please call our customer care team at 03111 25627.
Our prices are always subject to change due to the fast moving nature of our business in response to fashion trends, stock and demand from customers. In this case, your item will be exchanged at the marked down price
Delivery Issues
It can take up to five business days for your order to be delivered, though we will try our best to get your items to you as soon as possible. Please allow the proposed length of time for your parcels to reach you.
For your security, we aren’t able to change the address your order is being sent to once you have confirmed your order with a member of our team.
We do not currently have the facility to inform you when a specific item is back in stock. However, we do tend to re-stock quite often so do check back!
