Free Shipping on All Orders at Rs.5000/- or Above.

FAQ's

PLACE YOUR ORDER IN THREE EASY STEPS!

  1. ADD YOUR PREFERRED ITEMS TO CART
  2. CHECKOUT
  3. A MEMBER OF OUR TEAM WILL CONTACT YOU FOR FINAL CONFIRMATION

 

ORDER ISSUES

What do I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway. If you discover a fault, please contact our customer care team on 03111 25627

Please keep handy:

  1. The order number
  2. The faulty item’s name and number
  3. A description of the fault

 

Can I exchange my online order at any almas branch in Lahore or Islamabad?

No. Our e-store orders are entirely separate from our physical stores. You will not be able to exchange any item or get any information about your online order from any of our branches. Instead, please call 03111 225627.

 

If I have bought an item from an almas branch and want to exchange it at a different branch, can I?

No. You can only exchange items at the almas branch where you originally purchased them.

 

I want to make an exchange. What do I do?

Call our customer care team on 03111 25627. Please keep handy:

  1. Your order number
  2. The exchange item’s name and number

 OurS rider will come and pick up the exchange item from you.

I’m missing an item from my order. What do I do?

We will send your items in separate parcels, so please be patient if all your items are not delivered together. If the delay between delivery is longer than one business day, please contact our customer care team on 03111 25627. Please keep handy:

  1. The order number
  2. The missing item’s name and numbe

I have an incorrect item in my order, what do I do?

Please contact our customer care team right away on 03111 25627. We want to sort out any issues with incorrect items immediately.

The size I’ve ordered doesn’t fit me. What do I do?

Please see our exchange policy, if you want to get a different size ordered.

Can I cancel my order after I’ve placed it?

Once you have confirmed your order after we have been in touch with you, you cannot cancel your order.

Can I amend my order after I’ve placed it?

We’re quick at packing your order which means we can’t make any changes once you’ve confirmed it with a member of our team. This includes changing the delivery address.

Can I return any item for a refund?

No. We are not accepting any returns, but you can exchange items you’ve bought. Please call our customer care team at 03111 25627.

Can I exchange an item if the price has changed since I ordered it?

Our prices are always subject to change due to the fast moving nature of our business in response to fashion trends, stock and demand from customers. In this case, your item will be exchanged at the marked down price

.

DELIVERY ISSUES

What should I do if my order hasn’t been delivered yet?

It can take up to five business days for your order to be delivered, though we will try our best to get your items to you as soon as possible. Please allow the proposed length of time for your parcels to reach you.

Can I have my parcel redirected to a different address?

For your security, we aren’t able to change the address your order is being sent to once you have confirmed your order with a member of our team.

Can you tell me if you’re getting an item back in stock?

We do not currently have the facility to inform you when a specific item is back in stock. However, we do tend to re-stock quite often so do check back!